Privacy Policy
Effective Date: January 2025
Information We Collect
This privacy policy sets out how we use and protect any information that the guest gives us when he uses this website.
We collect information you provide directly to us, such as when you create an account, make a reservation, or contact us for support.
Consent:
By providing your contact information, you consent to receive information, alerts, SMS, calls, and commercial communications from Ravishing Retreat, either directly or through third-party service providers. This applies regardless of your registration status with the National Do Not Call Registry or National Customer Preference Register.
When you voluntarily send us electronic mail / fillup the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.
How We Use Your Information
To process your reservations and provide our services
To communicate with you about your bookings
To improve our services and customer experience
To comply with legal obligations
Non-Liability:
You agree not to hold Sila Leisure or its third-party service providers liable under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010, or any other applicable regulations.
Opt-Out Procedure:
If you wish to stop receiving communications from us, you can opt-out at any time by:
i) Writing an email to reservations@silaleisure.com
ii) Sending an SMS to 7400072000
iii) Replying "STOP" to any SMS message you receive from us
We will process your opt-out request promptly to ensure you no longer receive unwanted communications.
Privacy and Data Protection:
We value your privacy and are committed to protecting your personal information. Your contact details will be stored securely and used only for the purposes you have agreed to. We comply with all applicable data protection laws and regulations. When you voluntarily send us electronic mail / fillup the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to access, update, or delete your personal information. Contact us at privacy@silaresorts.com to exercise these rights.
Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@silaresorts.com